Question 1

Can my local electrician move my electric meter?

Accepted Answer

No, a local electrician cannot touch the meter itself. Only your network operator or supplier can legally move the meter or incoming cables. Your electrician can only work on the wiring after the meter.

Question 2

How long does a new connection actually take?

Accepted Answer

The work takes a few days but planning is slow. Allow twelve to sixteen weeks from start to finish. If you need to close a road, it could take six months.

Question 3

Who pays bills when a property is empty?

Accepted Answer

The property owner is responsible for bills between tenancies. This covers the time from when one tenant leaves until the next starts. The service ensures you only pay for the small amount used during this gap.

Question 4

Can a TV be mounted on a plasterboard wall?

Accepted Answer

Yes, a professional can do this safely using a stud finder. They locate the timber frame or use special heavy duty fixings. Large screens may need extra support to stay secure.

Question 5

What is the difference between Wi-Fi and cabling?

Accepted Answer

Wi-Fi sends data through the air, but cables use physical wires like Cat6. Cables are much faster and never drop out. Most people use both to get the best speeds.

Question 6

How much does a new TV aerial installation typically cost?

Accepted Answer

As a guide, a basic aerial setup costs around £150 to £250. This usually covers the aerial, pole, and one cable to a single room. Ask your professional for a fixed quote as roof height can change the price.

Question 7

How much does a standard broadband installation cost?

Accepted Answer

Many providers offer free installation with a new contract. As a guide, some may charge an activation fee around £20 to £60. Ask your professional if your home is remote as costs might change.

Utilities, Broadband & TV

7 services

Frequently asked questions